Healthcare Assistant Lead (HCA Lead)

Location: Cadogan Clinic, Sloane Street, Chelsea, London
Contract: Permanent, Full-time (40 hours per week)
Shifts: Variable shifts, Monday to Sunday (early shifts from 7am, late shifts until 8:30pm)

About Us

At the Cadogan Clinic, we are a family-owned, award-winning day hospital specialising in plastic surgery and dermatology. Co-founded by world-renowned plastic surgeon Mr Bryan Mayou and leading dermatologist Dr Susan Mayou, we treat over 30,000 patients each year.
Innovation, patient-centred care, professionalism, and teamwork are at the heart of everything we do. We are committed to providing exceptional clinical outcomes while fostering a supportive, empowering workplace for our teams.

The Opportunity

We are seeking an experienced and motivated Healthcare Assistant Lead to take a key leadership role within our clinical support team. This is a hands-on position that combines high-quality patient care with day-to-day supervision, coaching, and operational support for the HCA team.
Working across outpatient consulting rooms and clinical areas, you will act as a role model for best practice, ensuring consistently high standards of care, smooth clinic flow, and regulatory compliance. You will work closely with consultants, nurses, and senior managers to support service delivery, team development, and continuous improvement.
This role is ideal for a senior HCA ready to step into leadership, or an existing HCA Lead looking to develop further within a premium clinical environment.

Key Responsibilities

• Lead, support, and mentor the Healthcare Assistant team on shift
• Act as the first point of escalation for HCA-related clinical or operational issues
• Support injectables clinics, minor operations, mole mapping, and chaperoning
• Ensure excellent patient experience throughout the outpatient journey
• Support senior managers with audits, SOP adherence, and regulatory compliance
• Contribute to rota coordination, onboarding, and training of new HCAs
• Maintain high standards of infection control, documentation, and confidentiality

What You’ll Bring

Essential

• Significant experience as a Healthcare Assistant in a clinical or hospital setting
• Confident, approachable leadership style with strong communication skills
• Excellent organisational skills and attention to detail
• Strong understanding of GDPR, patient confidentiality, and CQC standards
• Flexible, proactive, and calm under pressure in a fast-paced environment

Desirable

• NVQ Level 3/4 in Care or equivalent
• Care Certificate
• Phlebotomy skills
• Experience supporting minor ops or outpatient procedures
• Background in a 5-star or premium healthcare/service environment

Why Join Us?

• Leadership Opportunity: Step into a visible, influential role within a growing clinic
• Patient-Focused Environment: Work alongside leading consultants in plastics and dermatology
• Prestigious Location: Central Chelsea, close to Sloane Square, Knightsbridge, and Victoria
• Career Progression: Clear pathways into senior clinical support or management roles
• Flexible Working: Rotating shifts with protected development time

Perks and Benefits

• 31 days annual leave (including public holidays), rising to 33 days after 2 years
• Special leave perks – your birthday and wedding day off (after 1 year)
• Pension scheme via NEST
• Wellbeing benefits – healthy snacks, Cycle to Work scheme, free flu jabs
• Beauty perks – discounted treatments and products post-probation
• Social events – monthly, quarterly, and annual team events
• Recognition schemes – Employee of the Month and long-service awards
• Referral bonuses

Learning and Development

• Protected learning time and structured leadership development
• Clinical mentorship and cross-department role shadowing
• Opportunities to advance skills in phlebotomy, wound care, and minor ops support
• Progression into specialist, technical, or management roles

Ready to Lead by Example?

If you’re passionate about patient care, enjoy supporting and developing others, and want to play a key role in shaping clinical standards, we’d love to hear from you.