The Opportunity

We are seeking a proactive and organised HCA Lead to coordinate our outpatient services and provide leadership within our Healthcare Assistant team. Based at the prestigious Cadogan Clinic—a multi-specialist plastic surgery and dermatology day hospital in the heart of Chelsea—this is a key role focused on delivering high-quality, patient-centred care through effective operational planning, communication, and collaboration.

As a member of our Junior Leadership Team, you will play a crucial part in ensuring the smooth delivery of daily clinical services, supporting both patients and consultants, and upholding our exacting standards of care and professionalism.

Your Role at a Glance

Reporting to the Clinic Manager, you will:

• Lead and coordinate the daily activities of the HCA team.

• Manage staffing rotas, room allocations and the delivery of outpatient services such as mole mapping, bloodwork, swabs and minor procedures.

• Ensure high standards of health & safety, stock control, and operational readiness across outpatient areas.

• Act as a key communication point between clinical teams and support departments, maintaining efficiency and alignment throughout the day.

• Support onboarding, development and supervision of junior team members.

Key Responsibilities

1. Operational Coordination & Daily Planning

• Develop and manage the daily rota, ensuring sufficient cover for all procedures and activities.

• Allocate minor procedures and clinic tasks in collaboration with the Reception Lead and wider team.

• Maintain awareness of service flow and patient scheduling, adapting allocations as needed.

2. Patient Safety & Clinical Support

• Oversee and document risk assessments for paediatric patients in line with clinic protocols.

• Act as first responder to outpatient team queries, ensuring timely and appropriate resolution.

• Assist with specimen handling, liaising with external labs and maintaining logbook integrity.

3. Theatre & Minor Operations Support

• Monitor the Theatre Whiteboard to ensure staffing and scheduling accuracy.

• Communicate updates or cancellations to the Clinic Manager, including patient ID and context.

• Support minor procedures, including bloodwork and LA appointments, as needed.

4. Stock & Equipment Management

• Oversee outpatient stock levels and ensure accurate distribution according to the stock map.

• Conduct weekly stock checks, rotate inventory to prevent waste, and report issues promptly.

• Collaborate with the Procurement Lead and Clinic Manager to align stock levels with clinical demand and cost control goals.

5. Team Support & Collaboration

• Share real-time updates on consumables and local anaesthetic (LA) preferences with the Theatre Manager.

• Work clinically during quiet periods to ensure full team integration and efficiency.

• Support the Clinic Manager with onboarding, training, and competency planning for new starters.

• Submit monthly prescription logs to Finance and Dr. Mayou in line with internal deadlines.

What You’ll Bring

• Experience in a healthcare environment, ideally within outpatient or surgical services.

• Strong organisational and communication skills, with the ability to multitask and prioritise.

• Confidence in coordinating rotas and overseeing operational workflows.

• A proactive, solutions-oriented mindset and strong attention to detail.

• A collaborative, team-first attitude with leadership potential.

What We Offer

• A dynamic, supportive working environment in a leading cosmetic healthcare clinic.

• Opportunities to develop your leadership skills and grow your career.

• Staff treatment discounts and wellbeing initiatives.

• Birthday & anniversary leave, pension scheme, and generous annual leave.

• The chance to work alongside top consultants in a premium, patient-focused setting.